KAYKUN CARE, SL, a company located in Reus, at Camí de Valls number 81-87, warehouse 4, Postal Code 43204, Reus with VAT number B-13643762 ("Company") is the owner of the website with the domain www.kun-kay.com (the "Website" and is the Data Controller).

We have appointed a privacy officer who is responsible for overseeing questions related to this privacy notice. If you have any questions about this privacy notice, including requests to exercise your rights (access, restriction of processing, objection, portability, rectification, erasure), please contact the privacy officer using the contact details provided below.

Privacy Officer's Name: Neus Torrent

Email Address: hello@kun-kay.com

Phone Number: 621 24 08 05

 

The User has the right to lodge a complaint at any time with their local Supervisory Authority. However, we would appreciate the opportunity to deal with your concerns before you approach your Supervisory Authority, so we kindly ask that you first contact us.

This Privacy Policy applies to the Website, understood as all pages and subpages included therein, as well as any communications between our customers and users and the Company (via contact forms, emails, telephone). KAYKUN CARE, SL declines any responsibility for the different privacy and personal data protection policies that may be contained on the web pages that can be accessed through the hyperlinks located on this Website and not managed directly by KAYKUN CARE, SL.

This policy has been configured scrupulously respecting the current regulations on the protection of personal data, including, among others, Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data (GDPR).

 

2. Collection and processing of personal data

We do not collect any type of personal data if you are just browsing the Website, except in the case described in our "Cookie Policy".

We collect the following categories of data:

• Identity data: includes name and surname, username or similar identifier, and ID number.
• Contact data: includes postal address, email address, telephone numbers, and email.
• Personal characteristics: marital status, date and place of birth, age, gender, and nationality.
• Financial data: payments for our products are managed through Shopify payments and PayPal (secure payment gateways), so KAYKUN CARE, SL does not collect any personal data of this nature.
• Transaction data: includes details of payments to and from you and details of purchases and shipments.
• Technical data: includes IP address, location data, your login data.
• Profile data: includes your username and password, bookings made by you, your interests, and preferences.
• Usage data: includes information about how you use our website and our services.
• Marketing and communication data: includes your preferences for receiving marketing from us.
• Any data that you voluntarily send to our email address hello@kun-kay.com.
• Any information that you voluntarily share publicly on KAYKUN CARE, SL social networks. This information will be subject to the privacy policy of the social network in which you share it, so we recommend that you review the privacy settings of your profile.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data, but is not considered personal data by law, as this data does not reveal your identity directly or indirectly.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

If you do not provide personal data:

If we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to fulfill the contract we have or are trying to enter into with you. In this case, we may not be able to provide you with our services.

How are your personal data collected?

We use different methods to collect data from you and about you. Among these methods are included:

Direct Interactions: You may provide us with your personal data by registering or communicating with us. This includes personal data that:

• you provide us when purchasing our products;
• you voluntarily send to our email address hello@kun-kay.com;
• you share voluntarily on social networks.

Automated or interactive technologies. By interacting with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. Some of the ways in which we or our website may collect such information are described in point 4.

Do we process data from minors?

The sale of our products is not aimed at minors. However, those under the age of 18 who wish to register on our Website and/or purchase our products must have the authorization of their parent/legal guardian.

Likewise, if you share images on our social networks in which minors under 18 years of age appear, you must ensure that you have obtained prior authorization from the minor's parent/legal guardian.

 

KAYKUN CARE, SL reserves the right to request verification of such authorization at any time.

Purposes

In accordance with the provisions of the GDPR and its implementing regulations, KAYKUN CARE, SL informs our customers and users that the data they provide us with (through the Website and other communications) will be processed by KAYKUN CARE, SL as Data Controller. Said data will be processed for the purpose of providing our services (billing, sending postal or email advertising, after-sales service, and loyalty) and:

• managing relationships and communications with our customers and users of the Website,
• responding to your direct inquiries,
• providing information you request about our products,
• registering users on our Website,
• ensuring the correct processing of your order, in case you purchase any of our products,
• conducting our commercial contacts with other people who communicate with us,
• for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests,
• complying with a legal or regulatory obligation on the company.

KAYKUN CARE, SL uses its social networks to advertise its products. In this sense, by sharing your data on our social networks, you expressly consent and authorize us to reproduce and communicate them publicly on such networks for the purposes stated above.

These personal data may also be processed for the purpose of analysis and commercial prospecting, generating customer profiles, user profiles.

If you expressly accept it (by ticking the corresponding box, that is, provided you have previously given your consent and have not objected), we may send you, electronically, by post, and by telephone (including SMS alerts, or other similar messaging means) personalized commercial information that may be of interest to you about products or services related to those offered by KAYKUN CARE, SL, as well as participate in satisfaction surveys. You may revoke this consent at any time by sending an email to the following address: hello@kun-kay.com.

If you are not interested in the processing of your data through KAYKUN CARE, SL social networks in the terms expressed above, please refrain from sharing them.

In the event that KAYKUN CARE, SL needs to process your data for purposes other than those mentioned above, it will request your express consent for this, which you may revoke at any time unilaterally.

The legitimate bases for processing this data are:

• The execution of a contract with the registered user and the buyer of products and services, or to take steps at your request before entering into such a contract.
• Our legitimate interest in knowing our customers and their preferences, and conducting commercial prospecting. We ensure that we consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact of such use on you (unless we have your consent or the law requires or permits us to do so otherwise). You can obtain more information about how we evaluate our legitimate interests to avoid any potential impact on you regarding specific activities by making the inquiries you consider appropriate to the following email address: hello@kun-kay.com
• Compliance with a legal or regulatory obligation means processing your personal data when necessary to comply with a legal or regulatory obligation to which we are subject.
• Informed express consent, particularly for sending commercial emails, offers, and newsletters.

Disclosure of your data

Personal data collected through the Website and communications with us will not be transferred to any third party, except (a) in specific cases where such transfer is covered by the LOPD (b) according to your instructions to provide our services correctly, and (c) in compliance with a legal obligation under the law, regulations, and applicable rules. They may only be accessed by KAYKUN CARE, SL staff, as well as by those third parties who provide services to KAYKUN CARE, SL related to the aforementioned purposes; or in the case of information audit in the context of the purchase or sale or other corporate transaction.

However, we may have to share your personal information with the parties listed below:

• Service providers acting on our behalf.
  
• Transport and customer service companies.
• Third parties with whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other companies or merge with them, if we are part of a bankruptcy procedure or other change of control.
• Third parties with whom we must share your information to investigate suspected fraud, harassment, or other violations of any law, rule, or regulation, or website policies.
• We require all third parties to respect the security of your personal data and to treat it in accordance with the law.We do not allow our third-party service providers to use your personal data for their own purposes and only allow them to process your personal data for specified purposes and in accordance with our instructions.
• We do not allow our third-party service providers to use your personal data for their own purposes and only allow them to process your personal data for specified purposes and in accordance with our instructions.

Quality of your data

Users must notify KAYKUN CARE, SL of any modification that occurs in the data provided, being responsible in any case for the truthfulness and accuracy of the data provided at all times. KAYKUN CARE, SL will diligently verify the veracity of such data, reserving the right, if necessary and without prejudice to other actions that may correspond to it, not to register or to deregister those users who provide false or incomplete data. This prior verification does not imply in any case the assumption by KAYKUN CARE, SL of any responsibility for the damages or losses that may arise from the falsity or inaccuracy of the data provided, for which only the user will be responsible.

Security of your data

KAYKUN CARE, SL guarantees that it has adopted the levels of security for the protection of personal data legally required, and has installed all the technical, personal, and organizational means at its disposal to guarantee the confidentiality, integrity, and quality of the information, as well as to prevent the loss, misuse, alteration, unauthorized access, and theft of the personal data provided. Likewise, we carry out verification and evaluation processes of the technical and organizational measures implemented, in order to guarantee at all times the security of personal data.

Retention of your data

We will only keep your personal data for as long as necessary to fulfill the purposes for which we have collected it, including to comply with legal, accounting, or information requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, you can ask us to delete your data: see Deleting requests below for more information. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use and retain this information indefinitely without notice.

IMPORTANT NOTICE: To be part of the community of registered customers and users of KAYKUN CARE, SL and to be able to register, the User must be at least eighteen (18) years old. Therefore, by completing the registration form, the User guarantees that they are at least eighteen (18) years old and will be solely responsible for this statement. KAYKUN CARE, SL may require the User, at any time, to verify their age by providing the corresponding identification document.

 

 

3. Users' Rights

OPT OUT

How to opt out of our messages

To unsubscribe from any future promotional messages from us or to exercise any of your rights regarding data protection detailed below, you must send us an unsubscribe request or an email with your request to hello@kun-kay.com.

We will process your request within one month from its receipt, which may be extended by another two months taking into account the complexity or number of requests, but in that case, the interested party will be informed of the extension within one month from the receipt of the request, indicating the reasons for the delay. Please note that if you choose not to unsubscribe or receive communications from third parties, certain aspects of the website may no longer be available to you. Under data protection laws regarding your personal data, you have the right to:

• Request, at any time, that KAYKUN CARE, SL confirms whether it is processing your personal data or not.
• Right of access: Request access to your personal data (commonly known as a "subject access request"). This allows you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
• Right of rectification: Request the correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.
• Right to erasure: Request the deletion (cancellation) of your personal data. This allows you to ask us to delete your personal data when there is no good reason for us to continue processing it. You also have the right to ask us to delete your personal data when you have successfully exercised your right to object to processing (see below), when we may have processed your information unlawfully, or when we must delete your personal data to comply with local law. However, please note that we may not always be able to comply with your request for deletion for specific legal reasons that will be notified to you, if applicable, at the time of your request.
• Right to object: Object to the processing of your personal data when, even though there is a legitimate interest (or that of a third party), there is something about your particular situation that makes you want to object to the processing in this area, as you consider that it impacts on your rights and fundamental freedoms. You also have the right to object when we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms.
• Right to restrict processing: Request the restriction of the processing of your personal data. This allows you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) when our use of the data is unlawful but you do not want us to delete it; (c) when you need us to retain the data, even if we no longer need it, to exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have legitimate grounds to use it.
• Right to data portability: Request the transfer of your personal data. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information that you initially provided consent for us to use, where we relied on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• Withdraw any consent you may have granted for the processing of your data by KAYKUN CARE, SL.
• File a complaint with the Spanish Data Protection Agency.

Any request should be sent to Camí de Valls number 81-87, nau 4, ZIP code 43204, Reus (Tarragona), as well as by telephone at 621240805 or by email at hello@kun-kay.com. This right extends to Third Party Data, to the extent that we have their data in our systems. You will not have to pay any fee to access your personal data (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity (national identity document or passport) and ensure your right to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to request more information regarding your request in order to expedite our response.

 

4. Use of cookies

The Website may use cookies, a type of technology that installs a small amount of information on a user's computer or other device to allow a website, for example, to recognize future visits using that computer or device. The website may use other similar technologies (including, among others, tracking pixels, as described below, and other anonymous identifiers) to collect personal data, such as IP addresses and location data, to customize your visit, to allow us to improve our service, or for other purposes. Please, for more details see our Cookie Policy.

 

5. Modifications to the privacy policy

KAYKUN CARE, SL reserves the right to modify this Privacy Policy in accordance with the applicable legislation at any time. Therefore, we recommend that you periodically review this Privacy Policy to be informed about how the personal data you provide us with are treated and protected.

 

6. Commercial communications

In addition to what is indicated above, in compliance with the provisions of article 21 of the Law on Information Society Services 32/2003, we inform you that when there is a previous contractual relationship, the email data provided by the user may be used for the sending of commercial communications regarding products or services that are initially the subject of the contract with the client.

There is the possibility of objecting to the sending of commercial communications both at the time of making the purchase and in each of the commercial communications that are addressed to them, all free of charge.

By objecting, the user will indicate not to consent to their personal data being processed and communicated for commercial and advertising purposes, regarding products, services, offers, promotions related to products similar to those contracted; conduct surveys, statistics, and market trend analysis; and develop user profiles in order to personalize and improve the service of KAYKUN CARE, SL.

 

7. Contact

At any time, the user can contact us as well as unsubscribe from the service by sending an unsubscribe request to hello@kun-kay.com.