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1. General Information

KAYKUN CARE, SL, a company domiciled in Reus, Camí de Valls number 81-87, nau 4, C.P. 43204, Reus, with CIF B-13643762 (“Company”) is the owner of the website with domain  www.kun-kay.com (the “Website” and is the Data Controller).

We have appointed a privacy officer who is responsible for overseeing questions related to this privacy notice. If you have any questions about this privacy notice, including requests to exercise your rights (access, restriction of processing, objection, data portability, rectification, erasure), please contact the Privacy Officer using the contact details below.

Name of the Privacy Officer: Alba Juanpere

Email address: hello@kun-kay.com

Phone number: 621 24 08 05

The User has the right to lodge a complaint at any time with their local Supervisory Authority. However, we would appreciate the opportunity to address your concerns before you contact your Supervisory Authority, so please contact us in the first instance.

This Privacy Policy applies to the Website, including all pages and subpages included therein, as well as any communications between our customers and users and the Company (via contact forms, emails, telephone). KAYKUN CARE, SL declines any responsibility for the different privacy and personal data protection policies that may be contained on the web pages that can be accessed through hyperlinks located on this Website and not directly managed by KAYKUN CARE, SL.

This policy has been configured in scrupulously compliance with current regulations on personal data protection, that is, among others, Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data (GDPR).

 

2. Collection and processing of personal data

We do not collect any personal data if you are only browsing the Website, except as described in our "Cookie Policy."

We collect the following categories of data:

  • Identity data: includes first and last name, username or similar identifier, and tax identification number.
  • Contact information: includes postal address, email address, telephone numbers, and email address.
  • Personal characteristics: marital status, date and place of birth, age, gender, and nationality.
  • Financial data: Payments for our products are managed through Shopify Payments and PayPal (secure payment gateways), so KAYKUN CARE, SL does not collect any personal data of this nature.
  • Transaction data: includes details about payments to and from you and details of purchases and shipments.
  • Technical Data: includes IP address, location data, your login data.
  • Profile Data: includes your username and password, reservations made by you, your interests and preferences.
  • Usage Data: includes information about how you use our website and services.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us.
  • Any data that you voluntarily send to our email address  hello@kun-kay.com.
  • Any information that you voluntarily share publicly on KAYKUN CARE, SL social media. This information will be subject to the privacy policy of the social network on which you share it, so we recommend that you review your profile's privacy settings.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data, but it is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any special categories of personal data about you (this includes details about your race or ethnic origin, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

If you do not provide personal data:

If we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we will not be able to provide you with our services.

How is your personal data collected?

We use different methods to collect data from and about you. These methods include including:

Direct interactions: You may provide us with your personal data by registering or contacting us. This includes personal data that:

  • you provide to us when purchasing our products;
  • you voluntarily send to our email address hello@kun-kay.com;
  • you voluntarily share on social media.

Automated technologies or interactions. When you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. Some of the ways we or our website may collect such information are described in section 4.

Do we process data from minors?

The sale of our products is not directed to minors. However, those under 18 years of age who wish to register on our Website and/or purchase our products must have the authorization of their parent/guardian or legal representative.

Likewise, if you share images on our social media in which minors under 18 years of age appear, you must ensure that you have previously obtained the authorization of the minor's parent/guardian or legal representative.

KAYKUN CARE, SL reserves the right to request proof of such authorization at any time.

Purposes

In accordance with the provisions of the GDPR and its implementing regulations, KAYKUN CARE, SL informs our customers and users that the data they provide to us (through the Website and other communications) will be processed by KAYKUN CARE, SL as the Data Controller. This data will be processed for the purpose of providing our services (invoicing, sending postal or email advertising, after-sales service, and loyalty programs) and:

  • managing relationships and communications with our customers and Website users,
  • responding to your direct inquiries,
  • providing information you request about our products,
  • registering users on our Website,
  • ensuring the correct processing of your order if you purchase any of our products,
  • carrying out business contacts with other people who communicate with us,
  • for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override such interests,
  • complying with a legal or regulatory obligation on the company.

KAYKUN CARE, SL uses your social networks to advertise their products. In this sense, by sharing your data on our social networks, you expressly consent and authorize us to reproduce and publicly communicate it on said networks for the purposes expressed above.

This personal data may also be processed for the purposes of analysis and commercial prospecting, and to generate customer and user profiles.

If you expressly accept (by ticking the corresponding box, that is, provided you have previously given your consent and have not objected), we may send you, by electronic, postal, and telephone means (including SMS alerts or other similar messaging methods), personalized commercial information that may be of interest to you regarding products or services related to those offered by KAYKUN CARE, SL, as well as participate in satisfaction surveys. You may revoke this consent at any time by sending an email to the following address:  hello@kun-kay.com.

If you are not interested in having your data processed through KAYKUN CARE, SL's social networks under the terms expressed above, please refrain from sharing them.

If KAYKUN CARE, SL needs to process your data for purposes other than those mentioned above, it will request your express consent to do so, which you may unilaterally revoke at any time.

The legitimate bases for processing this data are:

  • The execution of a contract with the registered user and the purchaser of products and services, or to take measures when requested before entering into such a contract. contract.
  • Our legitimate interest is in understanding our customers and their preferences, and in conducting commercial research. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact such use has on you (unless we have your consent or are otherwise required or permitted to do so by law). You can obtain more information about how we assess our legitimate interests in order to avoid any potential impact on you, with respect to specific activities, by making any inquiries you deem appropriate to the following email address:  hello@kun-kay.com
  • Complying with a legal or regulatory obligation means processing your personal data when necessary to comply with a legal or regulatory obligation to which we are subject.
  • Express informed consent, particularly for the sending of commercial emails, offers, and newsletters.

Disclosure of your data

The personal data collected through the Website and communications with us will not be transferred to any third party, except (a) in specific cases where such transfer is covered by the LOPD (b) in accordance with your Instructions to be able to provide our services correctly, and (c) in compliance with a legal obligation under applicable law, regulations, and standards. They may only be accessed by KAYKUN CARE, SL personnel, as well as by third parties that provide services to KAYKUN CARE, SL related to the aforementioned purposes; or in the event of an audit of information in the context of a purchase, sale, or other corporate transaction.

However, we may need to share your personal information with the parties detailed below:

  • Service providers acting on our behalf.
  • Shipping and customer service companies.
  • Third parties with whom we may choose to sell, transfer, or merge parts of our business into our assets. Alternatively, we may seek to acquire or merge with other companies if we are involved in a bankruptcy proceeding or other change of control.
  • Third parties with whom we must share your information are to investigate suspected fraud, harassment, or other violations of any law, rule, or regulation, or website policies.
  • We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.

Quality of Your Data

Users must notify KAYKUN CARE, SL of any changes to the data they provide, and are responsible for the truthfulness and accuracy of the data provided at all times. KAYKUN CARE, SL will endeavor to diligently verify the veracity of said data, reserving, where appropriate and without prejudice to any other actions that may apply, the right not to register or to deregister users who provide false or incomplete data. This prior verification does not imply, under any circumstances, that KAYKUN CARE, SL assumes any liability for any damages that may arise from the falsity or inaccuracy of the data provided, for which the user shall be solely responsible.

Security of your data

KAYKUN CARE, SL guarantees that it has adopted the legally required levels of security for the protection of personal data and has installed all technical, personnel, and organizational means and measures at its disposal to guarantee the confidentiality, integrity, and quality of the information, as well as to prevent the loss, misuse, alteration, unauthorized access, and theft of the personal data provided. Likewise, we carry out verification and evaluation processes of the technical and organizational measures implemented, in order to guarantee the security of personal data at all times.

Retention of your data

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, you can ask us to delete your data: see Deletion Requests below for more information. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use and retain this information indefinitely without prior notice.

IMPORTANT NOTICE: To be part of KAYKUN CARE, SL's community of registered customers and users and to be able to register, the User must be at least eighteen (18) years of age. Therefore, by completing the registration form, the User guarantees that they are at least eighteen (18) years of age and will be fully responsible for this declaration. KAYKUN CARE, SL may require the User, at any time, to verify their age by providing the corresponding identification document.

 

3. User Rights

OPT OUT

How to opt out of our messages

To opt out of receiving any future promotional messages from us or to exercise any of your data protection rights detailed below, you must send us an unsubscribe request or email your request to  hello@kun-kay.com.

We will process your request within one month of receiving it, which may be extended by a further two months depending on the complexity or number of requests. In this case, you will be informed of the extension within one month of receiving the request, stating the reasons for the delay. Please note that if you opt out of receiving communications from third parties, certain aspects of the website may no longer be available to you. Under data protection laws relating to your personal data, you have the right to:

  • Request, at any time, that KAYKUN CARE, SL confirm whether or not it is processing your personal data.
  • Right to access: Request access to your personal data (commonly known as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Right to rectification: To request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.
  • Right to erasure: To request erasure (deletion) of your personal data. This allows you to ask us to delete your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. However, please note that we may not always be able to comply with your deletion request for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
  • Right to object: To object to the processing of your personal data where, even though we have a legitimate interest (or that of a third party), there is something about your particular situation which makes you want to object to processing in this area as you feel it impacts your fundamental rights and freedoms. You also have the right to object when we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate interests to process your information which override your rights and freedoms.
  • Right to restriction of processing: To request the restriction of the processing of your personal data. This allows you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to retain the data, even if we no longer need it to exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  • Right to portability: Request the transfer of your personal data to you or a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used, and machine-readable format. Please note that this right only applies to automated information that you authorized us to use through consent at any time where we relied on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will notify you if this is the case at the time you withdraw your consent.
  • Revoke any consent you may have given for KAYKUN CARE, SL to process your data.
  • File a complaint with the Spanish Data Protection Agency.

Any request should be sent to Camí de Valls number 81-87, nau 4, C.P. 43204, Reus (Tarragona), as well as by phone at 621240805 or email at  hello@kun-kay.com. This right extends to Third Party Data, to the extent that we have your data in our systems. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity (national identity card or passport) and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it. We may also contact you to request further information in relation to your request in order to speed up our response.

 

4. Use of Cookies

The Website may use cookies, a type of technology that installs a small amount of information on a user's computer or other device to allow a website, for example, to recognize future visits using that computer or device. The website may use other similar technologies (including, but not limited to, tracking pixels, as described below, and other anonymous identifiers) to collect personal data, such as IP addresses and location data, to personalize your visit, to allow us to improve our service, or for other purposes. Please see our  Cookie Policy for more details.

 

5. Modifications to the Privacy Policy

KAYKUN CARE, SL reserves the right to modify this Privacy Policy in accordance with applicable law at any time. Therefore, we recommend that you periodically review this Privacy Policy to be informed of how the personal data you provide to us is processed and protected.

 

6. Commercial Communications

In addition to the above, in compliance with the provisions of Article 21 of the Information Society Services Act 32/2003, we inform you that when there is a prior contractual relationship, the email address information provided by the user may be used to send commercial communications regarding products or services that are initially contracted with the customer.

You have the option to object to the sending of commercial communications both at the time of purchase and in each of the commercial communications sent to you, all free of charge.

By objecting, the user indicates that they do not consent to their personal data being processed and communicated for commercial and advertising purposes, regarding products, services, offers, and promotions related to products similar to those contracted; to conduct surveys, statistics, and market trend analysis; and create User profiles in order to personalize and improve the KAYKUN CARE, SL service.

 

7. Contact

At any time, the user may contact us and unsubscribe from the service by sending an unsubscribe request to  hello@kun-kay.com.