Refund policy

In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us immediately through our contact channels providing the product details as well as the damage or defect it suffers, or by calling the phone number 621240805 where we will indicate how to proceed.

You can deliver the product to a courier we will send to your home upon requesting the pickup.

We will carefully examine the returned product and will inform you by e-mail within a reasonable time if a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amounts paid for those products that are returned due to some defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item to you and the costs you have incurred to return it to us. The return will be made using the same payment method used to pay for the purchase.

The rights recognized by current legislation are fully reserved.